Win-Win Lending Informed customers make better decisions.	The Helpful IRS Don't let your org chart drive your customer care.	Training Sprints Short sessions maintain focus to retain learning.

“Truth is ever to be found in the simplicity, and not in the multiplicity and confusion of things.” —Sir Isaac Newton

WHAT I DO

Simplify Complex Information & Procedures

I take all the jargon, "expertese", and difficult information and concepts, and create clear content and streamlined workflows to suit any audience and objective, creating:

Create Meaningful Experiences

When you solve real problems, deliver information in useful ways and/or help people easily achieve their goals, it's empowering and so much more than business as usual.